Return Policy
Custom Printed Products
All printed items (business cards, flyers, mouse pads, mugs, stickers, correx boards, branded merchandise) are custom-produced to your specifications. We do not accept returns or issue refunds on custom orders unless:The product has a manufacturing defectThe item was printed incorrectly due to our errorThe product was damaged in transit
How to Claim
Report any issues within 48 hours of receiving your order. Send clear photos of the defect/damage to pixelsinframe@gmail.com or WhatsApp +27 76 569 1455. We will reprint or issue store credit — no cash refunds.
Customer-Supplied Files
We are not responsible for print errors resulting from low-resolution artwork, incorrect colours, or spelling errors in files approved by the client. Always review your proof carefully before approving.
Web Design Services
Due to the time-intensive nature of design work, deposits are non-refundable once work has commenced.